Privacy policy

This website (“Site”) is operated by Gillian Lahav. Throughout the Site, the terms “we”, “us” and “our” refer to Gillian Lahav. Gillian Lahav offers this Site, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

This Privacy Policy describes the practices of Gillian Lahav, operating at Gillian Lahav, Gillian Lahav Studio, or Lahav Studio, in respect of the privacy of personal information of individuals and explains how we collect, use, protect and disclose personal information when you visit or make purchases from this Site. Privacy laws in Canada generally define personal information as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

Please read this Privacy Policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy.

SECTION 1 - OUR COMMITMENT TO PROTECTING YOUR PRIVACY
We respect and uphold individual rights to privacy and the protection of personal information.  Our collection, use, and disclosure and disposal of your personal information complies with the requirements of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information. We will only use your Personal Information in accordance with this Privacy Policy unless otherwise required by applicable law.

SECTION 2 - COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about you, your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.

  • Order information:
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify, shipping vendors, and marketing services (for example, email platforms).

  • Customer support information:
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
    • Purpose of collection: to provide you with customer support.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify and shipping vendors.

SECTION 3 - AGE OF MAJORITY
The Site is not intended for individuals under the age of majority. We do not intentionally collect Personal Information from anyone under the age of majority.

SECTION 4 - SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Additionally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

SECTION 5 - BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising via your personal settings on:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

SECTION 6 - USING PERSONAL INFORMATION
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, providing customer service, and keeping you up to date on new products, services, and offers.

Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

SECTION 7 - COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. This site runs on Shopify, which use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

To see Shopify’s current list of cookies, visit https://www.shopify.com/legal/cookies.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section.

SECTION 8 - ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION; WITHDRAWING YOUR CONSENT
Please keep us informed if your Personal Information changes. You have the right to request access to and to correct the Personal Information that we hold about you. Additionally, where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at gillian@gillianlahav.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

SECTION 10 - CONTACT INFORMATION
This website is operated by Gillian Lahav.

Questions about the Privacy Policy or our collection, use, and storage of your Personal Information should be sent to our Privacy Officer at gillian@gillianlahav.com.